FAQS

Q1:How to Place an Order on SpiderFairings.com?

1.View Your Cart: Confirm the fairings you have selected in your cart.
2.Click the “Continue to Checkout” Button.
3.Fill in Billing Details and Shipping Address: Ensure that the information is accurate.
4.Choose Payment Method: Select your preferred payment option.
5.Click “Place Order”: Submit your order.

Q2: Can I Purchase Individual Parts of the Fairings?

Yes, you can. Please contact us via email with the details of the parts you need, and we will provide you with a quote.
When purchasing individual aftermarket fairing parts, please note that the color of the new parts may not match your current parts 100%, but a 90% match is possible. As you may know, paint can fade over time. Please provide us with photos of your current bike so we can match the color as closely as possible. If you can accept the potential risk of color mismatch, we can provide a quote for the parts once you reply/confirm.
Overall, we recommend purchasing a complete fairing set to ensure consistency in paint color and design.

Q3: Are Your Fairing Parts Compatible with My OEM Bodywork?

Absolutely! Our parts are designed to OEM specifications, ensuring a secure fit onto your OEM bodywork.

Q4: Will All the Decals Shown in the Fairing Photos Be Visible on My Fairings?

Yes. All the decals displayed in the fairing photos will be applied to your new fairings.

Q5:Do You Accept Orders for Custom-Painted Fairings?

Absolutely! You can create your desired paint scheme. Our team is ready to turn your vision into reality. Please provide us with your specific details using our contact form. If possible, include high-resolution reference images and detailed descriptions. Please note that some custom designs may incur additional fees.

Q6:Do You Have My Paint Color Codes?

We do not provide exact color codes for your reference. The paint formulations we use differ from international standards. However, we can provide you with approximate codes for your reference.

Q7:Can I Cancel My Fairing Order?

Yes, you can cancel your order for free within 24 hours of placing it. Please contact us through the order confirmation email.

Q8:When Can I Expect My Fairings to Arrive?

Production of the fairings takes approximately 14-20 business days, depending on the complexity of the design. After shipment, delivery is expected within 15-20 days. A tracking ID will be provided, and active tracking will begin 1-3 days after the kit is handed over to the carrier.

Q9:What Shipping Methods Do You Offer?

We use China Post and China EMS Express as our standard shipping methods, which typically deliver to most parts of the world within 15-20 days. You will receive tracking details for your fairings once they are shipped.

Q10:When Will I Receive Tracking Information for My Order?

Once your fairings are completed, they will be sent to our carrier for international shipping. You will receive your tracking ID within 2-4 days after production is finished and the fairings are handed over to the carrier.

Q11:Why Does My Tracking Number Show No Updates?

Please allow a few more days for transit. Once the package arrives in the destination country and clears customs, it will be handed over to the domestic postal service for delivery. For reference:
1.United States – USPS
2.United Kingdom – Royal Mail
3.Canada – Canada Post
4.Australia – Australia Post

Q12:What Should I Do If I Receive Damaged Fairing Parts?

While this situation is rare, if you receive damaged parts, we will replace them for free. Please report the issue within 48 hours, ensuring that the parts are unused, uninstalled, and in their original packaging. To expedite the replacement process, please provide photos of the damaged parts.